When potential clients approach us in confidence, we are always keen to learn and understand firstly what problems they are facing. In the first engagement whether by phone, email, social media messaging or in person we will always stress that their matter is private so that they can feel reassured. Secondly and more importantly, the engagement will always be directly with a qualified examiner to gain a holistic understanding of the problems they are facing.
As an organisation we are mindful of the client often being in a position of distress and reaching the conclusion that by the time they reach us that may have exhausted all other possibilities. In matters of infidelity or person issues there can be a long period of rumination after the issue and during the period before we are contacted. Therefore speaking to a skilled and trained professional would support the understanding of their mental state and whether the purpose of the test is viable.
There are often cases we will decline and they will enter a market of subordinate examiners without the necessary qualifications and often offering their own psudeo-ethical test with no real understanding or experience of the polygraph process. It is in this case where we are very clear to potential clients that as a “duty of care” we are able to offer them relevant advice on our services where suitable.
In the case of cheating for example, if we feel that there is a recognisable threat to one or both of the parties of domestic violence or signs of abuse then we will not only refuse to engage but as a “duty of care” may report our safeguarding concerns to the appropriate authorities.
After care procedure:
Once we issue the full verified report the client or all parties could be distressed from the outcome as it may have a direct effect on their lives going forward. In the vast majority of cases where there is an admittance of guilt either during pre-test interview, during the examination process itself or during the post-test phase, the matter can be simply handled in the mental capacity of the client as the expectation matched the result. However, where there is often a shock or unexpected result we will always direct all parties to seek help from support groups represented by national organisations with the correct specialist counselling skills to deal with the often intense emotional experience.
I am proud of my team and how they follow through the operational framework was have set out. From polygraph examiner to back office administration our organisation is set out to be client focused and professional at all times.